When your furniture is delivered, it is essential for you to check your order over for any potential damage or defects. We ensure that our creations do not leave the workshop with any damage or defects, but we recommend checking for yourself after delivery and fitting as this is undertaken by a 3rd party.
Products which have been delivered and fitted are considered signed-off and accepted. In the unlikely event of a return needing to be made, we require the items to be totally unused and in suitable packaging for a return to be accepted.
The products leave our workshop acclimated and levelled to a flat floor. Once in their final location, they should be stored in a dry place, away from all sources of heat and moisture.
For custom made items, we regret that due to their specific dimensions and finishes, we cannot accept refunds unless agreed.
Please note that for orders that are simply undesired, Revive Joinery is not responsible for the fees involved in returning the order.